FAQ'S
General Questions
Do you accept my insurance?
The Caring Healthcare Network accepts a wide variety of insurances. Call our office to check eligibility a complete list is found on the Our Services page on our website. Insurance eligibility is also based on location.
You accept my insurance, but will there be a copay?
A great place to start for this is to call your insurance provider. They will be able to tell you if you have a copay for each specific specialty. The number for member services should be located on the back of your insurance card. Still need more help? Call a member of our friendly staff and we can walk you through it.
Pain Management
How do I become a patient with The Caring Healthcare Network for Pain Management?
Ask your doctor or the physician that is treating you for pain for a referral. This could be your primary care provider, orthopedic doctor, arthritis specialist, etc. In addition to your referral, we need a last office note from the physician referring you and any imaging you may have in relation to your pain area.
Do I need a referral for Pain Management?
Yes, you need a referral for pain management. This can be from any provider you currently see for your pain. If their office needs a referral sheet, we would be happy to fax one over to them. Call our office and ask for the front desk to request this.
Do you offer injections for Pain Management?
Yes, The Caring Healthcare Network does offer injections for Pain Management. Please visit Our Services page and click on Pain Management for a list of the injections we offer. Don’t see what you are looking for? Call our office. We would be happy to talk to one of our Pain Management Providers and see if we would be able to offer the injection you are looking for.
Do you prescribe medication for medication Pain Management?
Yes, The Caring Healthcare Network does offer medication management as one of the options to help with your pain, although this is not a guarantee. You will go through an initial evaluation, at which point, you will discuss your options and develop a treatment plan with your provider. Your treatment plan will be what the provider feels is best for you and your health; determined on a case-by-case basis. The Caring Healthcare Network does NOT prescribe controlled substances at any patient’s first visit.
Will my new provider prescribe me the same medication my previous Pain Management Provider did?
Your treatment plan may or may not be the same. When you see a provider at The Caring Healthcare Network you will receive  a personalized treatment plan that is tailored to you and your needs.
How often do I need to be seen for Pain Management?
The Caring Healthcare Network’s Pain Management policy is to be seen monthly for pain management, unless otherwise discussed, in the treatment plan you develop with your provider.
Will I be drug tested as a patient of the Pain Management program?
As a patient of The Caring Healthcare Network’s pain management program, you will be asked to provide a urine specimen monthly if you are prescribed pain management medication.
Primary Care
Do I need a referral for Primary Care?
The Caring Healthcare Network does not require a referral to be a patient with us for Primary Care.
How often do I need to see my Primary Care Provider?
It is recommended that you see your Primary Care Provider at least once a year for an annual check up. This is to ensure your best quality of life and to keep up to date with all of your health needs.
Do your Primary Care Providers offer physicals?
The Caring Healthcare Network can provide physicals for school, sports, work, or CDL.
Can your Primary Care Providers help me with my chronic disease management?
Yes, The Caring Healthcare Network can help you manage your chronic disease, including but not limited to: diabetes, hypertension, thyroid disease, high cholesterol, COPD, and asthma.
Do your Primary Care Providers offer Medicare Well Visits?
Medicare Well Visits can be provided and are encouraged by The Caring Healthcare Network.
Do your Primary Care Providers offer Women’s Health services?
The Caring Healthcare Network’s female providers can assist in areas of Women’s Health including contraception and pap smears.
What ages can your Primary Care Providers see?
The Caring Healthcare Network can care for your whole family, from birth to geriatrics.
Mental Behavioral Health
What type of therapy sessions do you offer?
The Caring Healthcare Network offers individual, family, couples, and co-parenting sessions based on your individualized treatment plan needs.
Do you provide Telehealth/Teletherapy?
Although we have opened our office for the return of in-person Behavioral Health therapy sessions, The Caring Healthcare Network can also provide Teletherapy if that is suitable to your circumstances.
What treatment approaches do you utilize?
The therapists at The Caring Healthcare Network are trained in DBT, CBT, Trauma Informed Care, Couples and Family Therapy modalities.
What populations do you work with?
The Caring Healthcare Network works with Children, Adolescents/Young Adults, Geriatrics, Dual Diagnosis (MH/DA and MH/ID).
How often do I attend therapy sessions?
At The Caring Healthcare Network we try to meet our patients where they are based on their individual needs. Some patients have pertinent/urgent presenting concerns, which might mean that they are appropriate for therapy sessions once or twice a week. Other patients might be appropriate to be scheduled for therapy sessions once or twice a month. Therapy sessions are scheduled according to the needs of the patient.
Chiropractic Care
Can Chiropractic Care help me with headaches?
Yes, headaches are often caused by interference of nerve pathways from your brain to the small muscle surrounding your spinal cord. Regular chiropractic adjustments can help nerve flow and stop the muscles in your neck from spasming. If you touch your neck and it is tender and sore, that is a prime indicator and you should schedule an appointment right away.
How often will I need to be seen for Chiropractic Care?
At The Caring Healthcare Network how frequently your Chiropractor will need to see you will be dependent on cause and length of time for the injury or condition. Many factors determine the severity of your condition, which relates to how often and long you need to be treated. A thorough evaluation by your chiropractor will determine your frequency.
Can Chiropractic Care help my kids?
Yes, children can be seen at The Caring Healthcare Network for Chiropractic Care. Children have young developing spines that can be helped just like adults. You want to address concerns early so their problems do not grow bigger as they grow bigger.
Do I need a referral to be seen for Chiropractic Care?
The Caring Healthcare Network does not require a referral for Chiropractic Care. Chiropractors are Primary Care Providers that require no referral to be seen.
Medication-Assisted Treatment
How do I become a MAT patient with The Caring Healthcare Network?
The Caring Healthcare Network (CHN) will provide FDA approved, evidenced based Medication Assisted Treatment/ Medication for the Treatment of Addiction (MAT) and substance use disorder treatment/rehabilitation services to men and women aged 18 and older who reside in the state of Pennsylvania. Individuals with opioid use disorder, especially those using intravenously, will be a priority population. Phone calls are welcome for inquiries or to become a patient. Admission to the MAT program is voluntary.Â
Do I need a referral for MAT?
The Caring Healthcare Network does not require a referral to be a patient with us for MAT.
How quickly Can I be scheduled for an intake appointment?
Intake appointments can be scheduled within 24 to 48 hours depending on your scheduling needs and availability. An intake appointment will be scheduled with a MAT medical provider for 45 minutes and a counselor for 90 minutes. During this time, all intake paperwork will be reviewed and signed, and all necessary information will be collected.Â
Will I receive medication at my first visit?
If it is determined that you are medically appropriate, the medication will be prescribed on the day of the intake as the intake will be scheduled with the MAT medical provider and the primary counselor. The intake appointment will provide time to complete initial paperwork, including consent to treatment and review criteria for admission and treatment as well as a medical assessment.Â
How often do I need to be seen for MAT?
MAT patients will have a 2.5 hour counseling requirement each month in addition to their medical visits for medication. The 2.5 hour counseling requirement will be completed via individual and group sessions to support and educate clients seeking addiction treatment. Patients will be scheduled with their MAT doctor 4 times on a weekly schedule, 2 times on a biweekly schedule and then move to a monthly prescription schedule.
What medications for MAT are offered at The Caring Healthcare Network?Â
The Caring Healthcare Network (CHN) will provide FDA approved, evidenced based Medication Assisted Treatment/ Medication for the Treatment of Addiction (MAT) including Suboxone and the Sublocade injection. Subutex is limited to pregnant patients and those with a TRUE documented allergy. Documentation must be provided from a certified allergist.
Women's Health
Does The Caring Healthcare Network offer STD testing?Â
Yes, we offer testing and treatment for both you and your partner
Is prenatal care available at The Caring Healthcare Network?
No, we do not but we are able to address any routine issues that may arise during your pregnancy including pelvic infections
Do you offer postpartum support?
Yes, we can offer help with routine postpartum issues including pain, abnormal bleeding, infections and breast issues
Does CHN work with infertility?
Yes, The Caring Healthcare Network can perform the initial work up for a patient who is suffering with infertility and are willing to assist with ovulation but do not currently perform IUIs or other invasive procedures
Do you offer surgery?
Yes, The Caring Healthcare Network will perform our surgeries at UPMC Cole Memorial Hospital in Coudersport, PA.
What kinds of surgery do you perform?
We can perform most routine gynecological procedures including hysterectomies, D&Cs, tubals, prolapse surgery and diagnostic laparoscopy. We do not offer specialized procedures for gynecological oncology or more advanced procedures for urogynecology.
Does The Caring Healthcare Network perform paps every year?
No, CHN follows the ASCCP guidelines for pap screenings.
Do you offer treatment for pelvic organ prolapse?
Yes, we offer both conservative and surgical options for treatment of pelvic organ prolapse.
Do you offer pelvic floor therapy?
No, we do not currently but can refer you for these services if necessary.
Does The Caring Healthcare Network offer contraception?
Yes, we offer all of the current contraception methods including Nexplanon and IUDs.
Do you offer terminations?
No, The Caring Healthcare Network does not but we can have a thorough discussion of all of your options.
Covid-19 Information
Do I need an appointment for Covid-19 testing?
At The Caring Healthcare Network, no appointment is necessary for Covid-19 testing if you register online.
When will I receive my Covid-19 test results?
If test is done prior to 2pm usually the results should be done between 5pm and 7pm the same day. However, circumstances can occur at the LAB that could delay test results.
How much does the Covid-19 test cost?
If we are not billing your insurance it will be $125.00.
What is the website for Covid Testing?
The website is CHN.MYTESTS.IO
What are the site locations for Covid Testing?
PBURG designates the Philipsburg location and CHNALTOONA designates the Altoona location.
How will I get my results?
You will receive an email from The Caring Healthcare Networkwith your test results.
What do test results that say detected mean?
Detected means there is a Positive COVID Result.
What do test results that say not detected mean?
Not Detected means there is a Negative COVID Result.
Do you offer Covid-19 Vaccines?
Yes, The Caring Healthcare Network offers the Moderna Vaccine by appointment only. Please contact our office if you would like further information or to schedule a vaccine.